Return and Refunds Policy
Chef De Coded Hospitality (OPC) Private Limited
We value your partnership and want to be transparent about our policies regarding purchases. Please read the following carefully before placing an order or signing up.
Merchandise
- All merchandise sales are final.
- Items are non-returnable and non-refundable once purchased.
- Please double-check sizes, colors, and product details before placing your order.
Memberships
Memberships are:
- Non-refundable
- Non-transferable
- By purchasing a membership, you agree to these terms and acknowledge that all membership sales are final.
Digital Downloads
- Due to the nature of digital content, all digital product sales (e.g. eBooks, guides, templates, audio/video files) are final.
- We do not offer refunds, returns, or exchanges for digital downloads.
- If you encounter issues accessing your files, please contact us at support@chefdecoded.com, and we’ll be happy to help troubleshoot.
Event Tickets (if applicable)
Tickets to events (virtual or in-person) are:
- Non-refundable
- Non-transferable unless otherwise stated in the event terms.
If an event is canceled or significantly changed, we will contact ticket holders with available options.
Damaged Goods
If you receive a damaged item:
- Contact us at support@chefdecoded.com within 48 hours of delivery.
- Include your order number and photo or video proof of the damage.
We’ll review your case and may offer a replacement or partial refund based on the situation. All damaged goods claims are handled on a case-by-case basis.